Guest Service Assistant
Pubblicato il 06-10-2026 - hosco_abroad in Massa
Energetic, welcoming, and vibrant — C Mauritius is where lifestyle meets hospitality. Our team thrives on spontaneity, creativity, and human connection. If you’re enthusiastic, open-minded, and ready to engage, this is the place to be. Responsibilities and duties for this position shall include, but not be limited to, the following areas and activities. The holder of this position may, at any time, be called to perform any other cognate duties at the request of management. - Have a good knowledge of the local area and where to find relevant information. - To know the operating hours of each outlets within the hotel. - To communicate with all guest and employees in a professional and courteous manner at all time. - Adhere to all company policies and procedures. - Promote the upselling of hotel products and services. - Respect the shift system and report on duty as per the Roster done by the superiors. - Covering other Front Office department positions when required. - Perform any reasonable task requested by the shift leaders and reception supervisor.
- Respond to guest complaints in a professional manner at all times and record all relevant information. - Ensure the Front Desk and back offices are being kept clean and tidy at all times. - Maintain a high standard of personal hygiene, cleanliness and appearance at all times. - Always use the correct standard to answer the telephone. - Constantly check the handover, memo file and ensure checklists are completed at the end of your shift. - Report any unusual occurrences and any concerns to the reception shift leaders and supervisor - Welcome all guests upon arrival according to C Mauritius standards. - Ensure that procedures for rooming are being adhered to. - Promote the hotel facilities efficiently. - Ensure all special requests on the arrival list are being action and followed up. - Verify that all registration cards and keys have been prepared for the day. - Update any information from the guest registration card o