[RWROM] - Night Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89z26d

Job Description

Guided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another.

Rosewood Rome is currently casting for a Night Manager, to contribute to the smooth night operation of the front desk and bellman team, ensures effective team coordination, and assists in managing guest service operations to deliver a seamless and luxury guest experience. He/she is the highest referent figure in the hotel during his working hours, working closely with GSM, Director of FOH and MD when needed.

Key Responsibilities:
• Supervise and lead the Night Front Office team, ensuring efficient and professional overnight operations.
• Participate in the training, coaching, and development of the Night Team.




• Ensure seamless late arrivals and early departures while maintaining exceptional guest service standards.
• Handle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations.
• Coordinate closely with Concierge, Housekeeping, Food & Beverage, Spa, and Valet teams to ensure a seamless guest experience.
• Monitor reservations, financial reports, and night audit procedures to ensure operational accuracy.
• Oversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies.
• Maintain accurate guest records and ensure confidential information is updated within the Property Management System.
• Track key performance indicators and recommend continuous improvement initiatives for overnight operations.
• Ensure the implementation and monitoring of quality standards and luxury service procedur

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/89z26d