Operation Manager Servizi
Pubblicato il 07-10-2026 - Ait Worldwide Logistics in Italia
Introduction
Move the world with us AIT is a global freight forwarding and logistics company headquartered in Chicago. Are you looking for an exciting and varied job? Then you are exactly right for us Become part of the international supply chain and move the world with us Does that sound interesting? Then make AIT Worldwide Logistics the next stop on your career ladder
Overview
As Head of Operations Air Freight, you will lead the Air Import and Export teams, ensuring smooth, efficient, and on-time operational execution while continuously optimizing processes, services, and branch performance. You will drive customer satisfaction and business growth by strengthening existing relationships, developing new business opportunities, and acting as the primary operational contact for key accounts, including Life Sciences customers. Additionally, you will oversee team leadership, operational excellence, safety compliance, and cross-functional collaboration to ensure customer requirements are met and aligned with company policies and performance standards.
Responsibilities
Lead and develop the Air Freight Import & Export department, ensuring efficient operations across all cargo verticals
Ensure smooth, compliant, and on-time execution of air freight shipments, including transport coordination and export processing
Recruit, coach, evaluate, and develop team members while providing day-to-day operational leadership
Drive continuous improvement of processes, procedures, and operational documentation
Manage airline relationships, negotiate rates, and oversee air freight procurement and pricing strategies
Control shipment profitability, costs, accruals, receivables, and contribute to monthly financial closing activities
Build and maintain strong relationships with customers, agents, airlines, and service providers, providing expert operational support
Oversee customs clearance, dangerous goods handling, and compliance with all applicable regulations, including GxP, GDP, and IATA