Field Training Standard Specialist
Pubblicato il 05-10-2026 - Poke House in Milano
We imagine a world where eating healthy doesn't come from a moral choice or a compromise, but is the most natural, desirable, and satisfying experience in everyday life, everywhere.
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Founded in November **** from the dream of two friends to "nourish the world with positivity and well-being", Poke House is the global leader in the fast-casual poke bowl category, with over 120 stores across eight countries to date – Italy, UK, Spain, France, Portugal, Austria, Romania, and the United States, where the brand operates three Poke House restaurants in Miami, Florida.
In addition, thanks to minority investments in Sweetfin (California) and Poke Perfect (the Netherlands), our overall network reaches approximately 190 restaurants worldwide.
We are entering a new phase of international maturity, where operational excellence, scalability, and execution are crucial to supporting our growth across Europe and beyond.
To support this growth, we are looking for a Field Training & Standard Specialist to join our Retail team.
This role will contribute to the definition, implementation, and monitoring of operational and visual standards across our stores, ensuring consistency, quality, and a customer experience aligned with the Poke House identity.
MAIN RESPONSIBILITIES1.
Definition and monitoring of brand standardsCreation and implementation of guidelines related to:Look & Feel of the stores (interior and exterior)
Functional signage for the customer experience
Company uniforms (consistency with visual identity and hygiene regulations)
SOPs (Standard Operating Procedures) and SOSs (Store Operating Standards) for front and back of house
Conducting regular store audits to verify:Cleanliness and order
Compliance with Look & Feel and uniform guidelines
Developing corrective action plans with Area Managers and Store Managers
2.
Optimization of operational processesIdentifying opportunities to improve operational efficiency while respecting established standards
Collaborating with store teams to implement practical and consistent solutions
Monitoring HACCP and Food Safety software and resolving any issues
3. Training and staff developmentOrganizing and conducting training sessions on standards and operating procedures
Collecting feedback through post-training surveys
Drafting reports on training session costs
Collaborating with Store Managers and Area Managers to identify opportunities for training improvement
Analyzing KPIs and metrics, including:Food delivery performance indicators
Mystery shopper ratings and NPS
Supporting Area Managers in managing:
5. Marketing and communication supportSupervising the release and correct display of marketing and communication materials in stores
Collaborating with the Marketing team to ensure the operational effectiveness of projects
6. Special projects and innovationParticipating in research and innovation activities aimed at improving the customer experience
Collaborating with the E-learning team on the implementation of the training xysqume platform
Organizing and managing menu reviews with the Product team and the Brand Standard Manager
REQUIREMENTSExperience in the fast-casual, fast-food, food retail sector, or in managing brand standards and customer
experience
Fluent English, both written and spoken – mandatory
French language skills are a plus
Strong understanding of retail operations and store standards
Ability to operate effectively in dynamic and high-intensity operating environments
Strong leadership, communication, and stakeholder management skills
Excellent attention to detail and ability to manage complex projects
Excellent ability to work independently and as part of a team
Availability for frequent travel
STRONG PLUS5+ years of experience in food retail, with proven experience managing or overseeing more than one store
Previous experience in multi-site operations
Experience working in an international and/or rapidly scaling retail environment
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