Digital Technical Service Specialist
Pubblicato il 05-10-2026 - Technogym in Cesena
Overview
In this role you will drive the ongoing development of Technogym's CRM ecosystem, owning the deployment of digital transformation across the After Sales domain.
You'll collaborate with cross-functional teams, lead SFDC projects end-to-end, and ensure successful data migration and configuration.
You'll be part of an international rollout, shaping how the organization uses CRM to support customers and operations.
This is a hands-on, impact-driven opportunity in a globally distributed IT environment.
Responsabilità
Drive end-to-end delivery of SFDC projects with HQ IT and vendors
Validate builds and deployments to ensure quality
Configure SFDC and perform functional analysis
Lead User Acceptance Testing (UAT) and train end-users
Provide ongoing support and continuous improvement of SFDC solutions
Collaborate with business teams to define requirements and align solutions with strategic goals
Support data migration activities during implementations
Coordinate with functional leaders and subject matter experts in After Sales
Requisiti fondamentali
2-3 years of CRM implementation experience
Knowledge of Salesforce (SFDC) configuration; certification is a plus
Familiarity with SAP SD/MM and ServiceMax is a plus
Experience with Agile methodology and Jira
Strong analytical skills, business acumen, and Excel proficiency
Excellent English communication skills
Ability to train users, work cross-functionally, and manage tasks independently
curious and enthusiastic
proactive and can-do attitude
results- and customer-driven
Salesforce configuration (SFDC)
Data migration
Agile methodologies