Paralegal With A Talent For Customer Service
Pubblicato il 07-10-2026 - Jobgether in Bologna
Paralegal with a talent for customer service (LegalTech)
Azienda : Jobgether Tipo Lavoro : Tempo pieno Italy
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Paralegal with a Talent for Customer Service (LegalTech) based in Italy.
Join a dynamic LegalTech environment where legal expertise, customer engagement, and technology come together to deliver outstanding client experiences. In this role, you will support customers throughout their journey by combining legal drafting, customer service, and technical assistance. Working closely with a collaborative Customer Success team, you will help ensure clients achieve the best possible outcomes while maintaining high standards of legal accuracy and service quality. This is an excellent opportunity for someone who enjoys solving problems, communicating with clients, and working in a fast-paced SaaS environment. If you are proactive, detail-oriented, and eager to grow within an innovative industry,
this role offers meaningful career development and the chance to make a real impact.
Accountabilities
- Draft, review, and prepare legal agreements tailored to customer requirements while ensuring accuracy and compliance before final review.
- Provide exceptional customer support by responding to inquiries, resolving requests, and guiding users through services via email and online communication channels.
- Assist customers with technical onboarding and account setup, including supporting integrations with source code management platforms and ensuring smooth implementation.
- Support prospective customers by answering questions about the platform and helping them understand available services from the earliest stages of their journey.
- Conduct legal research, prepare reports based on customer-provided information, and contribute to maintaining high-quality legal and customer support services.
- Collaborate with cross-functional teams to improve custom