Senior Tech Ops Program Lead, Dxd Tools & Devices - $129,500 - $175,100 A Year

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Senior Technical Operations Program Manager, Devices & Services Experience Design

Job ID: | Amazon.Com Services LLC | Location: USA, WA, Seattle | Salary: $129,500.00 - $175,100.00 USD annually

The Senior Technical Operations Program Manager will be part of the Devices & Services Experience Design (DXD) Operations team, supporting and managing studio-wide software, tools, and devices for our 300+ person design organization. This role partners closely with multiple DXD cross‑functional teams—including UX Design, Industrial Design, Packaging, Research, Model Shop, AI Systems, Design Program Management, and Design Technologists—to define strategy, operationalize, stabilize, and scale the tooling operations that underpin the day‑to‑day efforts of the studio. This role combines program management expertise with technical backend infrastructure oversight.

This role will work with cross‑organizational partners to define, roll out, execute, and measure this program. Success requires bringing stakeholders along to gain their buy‑in and support, managing communications across levels and organizations, training teams on how the program works, communicating the program's impact, and managing escalations when design is at risk. Candidates should exhibit leadership, high judgment, the ability to influence, and effective organizational and communication skills. The position requires strategic thinking for long‑term tool planning and tactical execution for day‑to‑day administration and support.

Key Job Responsibilities

- Develop and maintain a comprehensive tool strategy, roadmap, and governance framework to align with organizational needs, including tool selection, standardization, and continuous improvement initiatives to help scale, prioritize, and manage program operations across the studio.
- Manage the complete tool lifecycle and vendor relationships from evaluation and third‑party vendor onboarding through provisioning, renewals, and budget forecasting, while maintaining an inventory of all licenses and subscriptions.
- Partner with legal, procurement,



and security teams to ensure compliance with Amazon‑wide policies, including contract management, security reviews, and Single Sign‑On processes.
- Drive tooling operations and support including admin permissions, software installation, configuration, troubleshooting, and establishing processes for tool requests and approvals.
- Optimize software spend and compliance through license management, utilization analysis, and ensuring adherence to licensing agreements and usage terms.
- Create metrics, dashboards, and documentation to track tool adoption, usage, satisfaction, and ROI, while maintaining standard operating procedures and best practices. Lead training initiatives and knowledge sharing for tool usage and workflows.
- Define and lead DXD's device management strategy, including storage, procurement, distribution, and governance.

About the Team

The Devices & Services Experience Design (DXD) team leads user experience and industrial design innovation across Amazon's device portfolio, including Echo, Fire TV, Fire Tablets, and the Alexa app. The team works at the intersection of design, product, and engineering, creating meaningful hardware and software experiences that enhance customer lives. We believe in storytelling and thinking holistically to craft the "why" behind everything we ship.

Basic Qualifications

- 6+ years of working cross‑functionally with tech and non‑tech teams.
- 6+ years of cross‑functional project delivery experience.
- 6+ years of program or project management experience.
- Experience defining and executing program requirements.
- Experience contributing to engineering discussions around technology decisions and strategy related to a product.




- Experience in technical support or troubleshooting and debugging technical systems, with strong analytical skills, attention to detail, and effective communication abilities.
- Demonstrated practice of managing system integration across multiple tools, including workflow, API, and automation experience.

Preferred Qualifications
- Experience managing, analyzing, and communicating results to senior leadership while working cross‑functionally across several teams.
- Knowledge of cloud computing, IT infrastructure, and different programming languages.
- Experience working with fast‑moving, high‑performance teams and driving innovative solutions tailored to unique business environments.
- 6+ years of change management experience.
- Knowledge of compliance and security standards across the enterprise IT landscape.

Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed above. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D; insurance, and optional supplemental life plans), EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage;

401(k) matching, paid time off, and parental leave. Learn more about our benefits at

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