Incident Manager
Pubblicato il 07-10-2026 - Teamsystem in Milano
We are the leading Tech Company in Europe, supporting digital innovation for over 45 years. We are committed to bringing digital technology into every business. How? By putting customers first and becoming the go-to partner for professionals, small, medium, and large companies, offering customized solutions and services to optimize business processes-from HR and customer relations to e-invoicing and digital payments.
The Group Technology area is the beating heart of the Group's innovation. Within Group Technology, the Tech Excellence function is responsible for driving the highest standards across Security, Quality, Cost Management and Project Management. Our mission is to ensure that the Group’s technological landscape is not only innovative but also resilient, efficient and reliable.
In this context, we are seeking an Incident Manager to join the Tech Excellence team. This is a newly created, strategic role designed to take ownership of the incident management lifecycle, bridging the gap between technical recovery and corporate governance.
The primary mission of this role is to design, implement and govern a robust Incident Management framework from the ground up. You will serve as the central orchestrator during critical events, ensuring that our products - the backbone of our customers' business - maintain the highest levels of availability and trust. You will transition our response capabilities from reactive to a standardized, continuous improvement model.
You will be responsible for:
- Improving the Incident Management framework: proactively review and implement the end-to-end incident management operating model, focusing on clear workflows, severity levels and escalation paths across the entire product portfolio.
- Orchestrating Cross-Functional Response: lead the coordination of diverse stakeholders—including Technical Teams, Product Owners, DPO, Legal, Cybersecurity, and Customer Success - during major incidents, ensuring a unified and effective respon