07 ott - Italia
Nomos
pTo strengthen our team, we are looking for a Technical Support Specialist who will act as a bridge between our software solutions and our partners (System Integrators and Enterprise clients). This is not traditional technical support: the role involves managing complex issues, supporting integration phases, and liaising with our developers to ensure the operational continuity of systems used daily by millions of users. /ppYour responsibilities /pulliProvide second-level technical support for proprietary software solutions (custom and mission-critical). /liliSupport System Integrators during system installation, configuration, and integration phases. /liliAnalyze and diagnose complex technical issues through log analysis, databases, and API/broker flows. /liliWork closely with the development team (RD) to report bugs and improve the product. /liliContribute to the creation of technical documentation and guides to enhance partner autonomy. /liliMonitor the proper functioning of customer installations, ensuring compliance with Nomos quality standards. /li /ulpWhat we are looking for in you /pulliTechnical Background: Education in Computer Science or Engineering (or equivalent experience in technical roles).
/liliHard Skills:ulliGood knowledge of SQL language and relational databases. /liliAbility to perform technical analysis and troubleshooting in complex environments. /liliKnowledge of Linux OS, MS Windows Server, Embedded Android. /li /ul /liliSoft Skills:ulliStrong problem-solving aptitude and analytical skills. /liliExcellent communication skills to interact with technical stakeholders. /liliProactivity and a desire to grow in a technologically stimulating environment. /liliTeamwork-oriented mindset. /li /ul /li /ulpWhat we offer /pulliContract: Position and salary commensurate with actual experience. /liliStimulating environment: The opportunity to work on technologically advanced and diverse projects. /liliGrowth: An environment that values merit. The Technical Support role is the ideal starting point for gaining in-depth knowledge of our solutions and our partners’ processes. For candidates who demonstrate strong organizational and interpersonal skills, we offer a career path towards the role of Technical Account Manager, becoming a strategic consultant to our main business customers and system integrators. /li /ul #J-18808-Ljbffr
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