Technical Account Manager Italy

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8afguq

pbDo you understand both e-commerce technology and commercial customers? /bbr/As Technical Account Manager Italy, you help merchants connect, launch and grow with MyParcel. You combine technical guidance with strong account management and business development. You will join at the start of our Italian journey, so this role is for someone who enjoys building, taking ownership and turning early-stage challenges into scalable ways of working. /ph3Why you will choose this role /h3ullibBuild from the start. /bYou help shape how MyParcel serves and grows customers in Italy. Your ideas and actions will be visible from day one. /lilibTechnology meets commerce. /bYou guide integrations and onboarding while identifying opportunities to win and expand customer accounts. /lilibReal customer ownership. /bYou remain close to merchants before, during and after implementation and take responsibility for a strong customer experience. /lilibHigh autonomy. /bYou organise your work independently, move quickly and involve the right colleagues when needed. /lilibInternational collaboration. /bYou work with the Italian commercial team and specialists in Product, Development, Support and Operations across the wider MyParcel organisation. /li /ulh3This is your role /h3pYou are the technical and commercial point of contact for Italian merchants, from the first solution discussion through implementation and ongoing account development. /pullibTechnical discovery. /bUnderstand a merchant's webshop, marketplaces, shipping flows, OMS/WMS, and operational requirements and translate them into a practical MyParcel setup. /lilibOnboarding and implementation. /bGuide customers through configuration, testing and go-live, coordinating dependencies and ensuring clear ownership and follow-up. /lilibIntegration expertise. /bSupport customers working with Shopify, WooCommerce, PrestaShop, Magento, Lightspeed and Amazon Marketplace, and rapidly build knowledge of new integrations as they are added. API and Agentic API knowledge is key. /lilibAccount growth. /bProactively engage your customer portfolio, improve adoption and identify opportunities to expand the relationship. /lilibNew business. /bJoin sales conversations, demonstrate the platform,



handle technical objections and actively help convert qualified prospects into customers. /lilibIssue coordination. /bStructure technical questions, set expectations and coordinate resolution with Support, Product and Development. /lilibMarket feedback. /bIdentify recurring customer needs and integration gaps and turn them into clear, prioritised input for the Italian proposition and product roadmap. /lilibScalable foundations. /bHelp develop onboarding standards, playbooks, documentation and working routines that support further growth in Italy. /li /ulh3Your team /h3pYou are part of the local MyParcel Italy team and work directly under the Sales Director Italy. You collaborate closely with Italian Sales, as well as central Product, Development, Support, Operations and Marketing teams. The team is small and growing, which means responsibilities are broad and collaboration is practical and direct. /ph3What you bring /h3pMindset matters as much as experience. You take initiative, stay close to customers and enjoy creating structure in an environment that is still being built. Practical experience and the ability to use AI effectively are both essential. /pullibRelevant experience. /bExperience in technical account management, solutions consulting, implementation, customer success or a comparable customer-facing technical role. /lilibE-commerce knowledge. /bPractical understanding of webshop and marketplace integrations. Hands-on experience with several of Shopify, WooCommerce, PrestaShop, Magento, Lightspeed and Amazon Marketplace is strongly preferred. /lilibTechnical capability. /bYou can understand APIs, plug-ins, data flows, configuration and troubleshooting at a level that allows you to guide customers and collaborate effectively with developers. /lilibCommercial drive. /bYou are comfortable identifying opportunities, presenting solutions,



handling objections and contributing directly to acquiring and growing customers. /lilibCustomer focus. /bYou communicate clearly, manage expectations and remain accountable until the customer has a workable outcome. /lilibBuilder mentality. /bYou are pragmatic, resilient and energised by ambiguity, change and the opportunity to establish a new business in Italy. /lilibCommunication. /bFluent Italian and strong professional English, both written and spoken. /lilibMobility. /bBased in Italy and willing to travel regularly to customers and partners. /lilibEducation. /bBachelor-level thinking and working ability, gained through education or relevant professional experience. /lilibIndustry fit. /bExperience in e-commerce, SaaS, logistics, fulfilment or shipping technology is an advantage. /li /ulh3What we offer /h3pA broad role with direct customer contact, technical challenges and commercial responsibility. You will have room to shape how the function operates and to grow with MyParcel Italy as the business develops. /pullibOwnership. /bA central role in building MyParcel's Italian customer base and local operations. /lilibFlexibility. /bRemote working within Italy, combined with regular customer visits and collaboration with colleagues in Italy and the Netherlands. /lilibDevelopment. /bAccess to product knowledge, specialist colleagues and opportunities to deepen your technical, commercial and e-commerce expertise. /lilibEnvironment. /bAn entrepreneurial local setup supported by an established European e-commerce organisation. /lilibPackage. /bEmployment terms and compensation aligned with your experience and the local Italian market. /li /ulpbEqual Opportunities Statement /bbr/MyParcel is committed to providing equal employment opportunities to all candidates and employees. We value diversity and inclusion and do not discriminate on the basis of gender, age, nationality, ethnicity, disability, sexual orientation, religion or any other characteristic protected by applicable laws.We believe that a diverse and inclusive workplace is essential to our success and encourage applications from candidates with different backgrounds and experiences. /p #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8afguq