Technical Support Specialist
Pubblicato il 07-10-2026 - Oshkosh Corporation in Italia
pAbout JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products- including mobile elevating work platforms, telehandlers, utility vehicles and accessories - can be found all over the world. /ph3JOB SUMMARY /h3pThe Technical Support Specialist will support internal and external customers via phone, email, face to face, or other media communication. This role will assist to repair and provide guidance on the overhaul of all Access equipment in the field through the contact center. This role will provide guidance to the associate level Technical Support Specialist in repairing and troubleshooting Access equipment in the field through the contact center. /ph3ESSENTIAL DUTIES AND RESPONSIBILITIES /h3pThese duties are not meant to be all-inclusive and other duties may be assigned. /pulliTrouble shoot the root cause of technical issues on various equipment within the JLG portfolio, which includes all machines produced by JLG, Hinowa, AUSA such as telehandlers (THM) and aerial work platforms (AWP) and identify the necessary actions to resolve issues. /liliMaintain a professional relationship with customers and other departments necessary to support the customer. /liliProvide guidance for internal Technical Support Specialist on a mentor level as needed. /liliCommunicate all service related JLG documentation such as service field bulletins, information notices, and product updates to both JLG customers and other team members. /liliDevelop and maintain a knowledge database that will assist customers as a self-help and self-diagnostic tool for future support. /liliLead training efforts, schedule and coordinate team training meetings as needed.
/liliGenerate and utilize data from systems to provide analysis and guide other Technical Support Specialist in repair efforts. /liliParticipate in New Product Development (NPD) teams as a service representative and in engineering change notice review. /liliCollaborate in continuous training efforts, both internally and externally, to maintain and increase proficiency on various products. /li /ulh3MINIMUM QUALIFICATIONS /h3ulliHigh School Diploma or its equivalent with five (5) or more years of experience in the field or in a related area. /liliFive (5) or more years of experience. /liliExcellent verbal and written communication skills in English. /liliWilling to travel in Europe. /li /ulh3PREFERRED QUALIFICATIONS /h3ulliAssociate’s degree in the field or a related area. /liliExperience with contact center or hands on equipment repair work. /liliExperience in troubleshooting manufacturing equipment. /liliStrong problem solving proficiency. /liliVery detail oriented. /li /ulpAdvance your career by advancing the world. For many of our team members, this is more than a career. It’s a calling. Oshkosh is home to thousands of difference-makers working together to build, serve and protect people and communities around the world. From the front lines to the firehouse, the people we serve are driven by a sense of purpose. The people who work here are no different. Our engineering and product innovation help keep soldiers and firefighters safe, is critical in building and keeping communities clean and helps people do their jobs every day. As part of a People First culture, you’ll be encouraged and empowered to take ownership of your work, develop your career and make a real impact on the world around you. /ppOshkosh is a global company that designs and manufactures some of the world’s toughest specialty and access equipment under the brands of JLG, Hinowa, Power Towers, Pierce, MAXIMETAL, Oshkosh Defense, McNeilus, IMT, Jerr-Dan, Frontline Communications, Oshkosh Airport Products, Oshkosh AeroTech and Pratt Miller. /p #J-18808-Ljbffr