CUSTOMER EXPERIENCE REPRESENTATIVE CARDINALE GROUP

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Customer Experience Representative

Cardinale Automotive Group is looking for a friendly, professional, and customer-focused Customer Experience Representative to join our team in Monterey, California.

Cardinale Automotive Group is a world-class organization built on strong relationships. With every vehicle sold, every automobile serviced, every customer interaction, and every new hire brought onboard, we strive to create outstanding and long-lasting relationships. After more than forty years of success, we're proud to be one of the nation's top-performing automotive dealer groups.

As a Customer Experience Representative, you will play an important role in creating a welcoming and memorable experience for every guest who visits or contacts our dealership. We are looking for someone who genuinely enjoys helping people, communicates well, and understands that even the smallest details can make a big difference in a customer's experience.

Responsibilities

• Greet customers in a friendly, professional, and welcoming manner.




• Assist customers upon arrival and help direct them to the appropriate department or team member.
• Provide a high level of hospitality throughout the customer's dealership experience.
• Answer customer questions and assist with general dealership information.
• Follow up with customers regarding their experience and help ensure their needs have been addressed.
• Assist with incoming phone calls and customer inquiries as needed.
• Build positive relationships with customers and help create a comfortable dealership environment.
• Identify customer concerns and work with management or the appropriate department to help resolve issues promptly.
• Assist with customer satisfaction initiatives and dealership events.
• Help maintain a clean, organized, and welcoming customer-facing environment.
• Work closely with Sales, Service, and other dealership departments to provide a seamless customer experience.
• Maintain a professional appearance and positi

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