Senior Associate, clinical applications service
Pubblicato il 07-10-2026 - Alcon in Italia
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
As a Clinical Applications Specialist supporting our Surgical Business, you will be trusted to deliver clinical training, technical support, and customer education that ensure the safe and effective use of Alcon's surgical technologies. You will work closely with surgeons, operating room staff, sales teams, and field service engineers to drive customer satisfaction and optimal patient outcomes. In this role, a typical day will include:
- Providing hands‑on clinical training and ongoing education to surgeons and operating room staff on the approved use of Alcon's cataract and refractive surgical device portfolio,
ensuring safe and effective product utilization.
- Delivering on‑site and remote clinical application support, responding to customer inquiries, troubleshooting clinical and technical issues, and supporting equipment installations and software upgrades in partnership with Field Service Engineers and Sales Representatives.
- Collaborating with customers and internal teams to ensure successful adoption of new technologies, while maintaining high levels of customer engagement and satisfaction through proactive support and follow‑up.
- Supporting medical congresses, workshops, demonstrations, wet labs, and educational events while gathering and sharing clinical insights that contribute to continuous product and service improvement.
- Ensuring compliance with company policies, regulatory requirements, and quality standards by documenting site visits, reporting adverse events and device deficiencies, maint