CUSTOMER SERVICE AGENT
Pubblicato il 07-10-2026 - Canyon Bicycles in Bergamo
We are a community open to everyone. One global team where everyone counts.
Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?
THE ROLE
Reporting to the Customer Service Manager, you will implement our customer support strategy across Canyon Southern Europe. As a primary voice of Canyon for Southern European riders, you will guide customers through their entire journey—offering expert advice on pre-purchase inquiries, assisting with order placement, and providing dedicated post-sales support once their bikes arrive. This role blends exceptional customer care, technical curiosity, and problem-solving drive.
This position is based on-site at our brand-new regional office in Pedrengo, Bergamo. Please submit your application documents in English.
YOUR JOB AS PART OF THE CANYON CREW
- Expert Rider Consultation & Order Support:
Personalization of product guidance assists riders in choosing the right bike model and frame size, while inquiries regarding payments, order management, shipping, and delivery are seamlessly resolved.
- Lifetime Rider Support: Delivering swift, efficient solutions for post-purchase claims, component replacements, and long-term service needs ensures our riders stay on the trail throughout their bike’s lifecycle.
- Customer Satisfaction & Service Excellence: Driving core customer satisfaction KPIs (CSAT, NPS, resolution times) is achieved by providing well-informed, accurate, and timely solutions for an exceptional rider experience.
- Multi-Channel Communication: Serving as the primary point of contact for Southern European riders involves managing pre- and post-sales relationships across phone, email, and live chat.
- Process Improvement & Reporting: Identifying workflow bottlenecks, suggesting service e