Customer Service Specialist

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8akitg

Michael Page
- Manage the order entry and order monitoring process across different channels.
- Ensure the smooth flow of information between customers, sales teams, logistics, and supply chain functions.
- Handle issues related to deliveries, returns, and customer complaints.
- Verify the accuracy of commercial agreements and promotional conditions applied to customer orders.
- Create and maintain customer master data records.
- Support administrative activities related to orders, invoicing (invoices and credit notes), and customer contracts.
- Prepare reports and analyses also using Excel on service levels, backlog, deliveries, and customer performance.
- Collaborate with internal teams to ensure service objectives are achieved for key Modern Trade retail accounts.
- Manage day-to-day operational communications with Italian customers.
- Provide support to supply chain activities when required

A successful Customer Service Specialist should have:
- High School Diploma or Bachelor's Degree in Business Administration, Economics, or a related field.




- Previous experience in Customer Service, Order Management, or Commercial Back Office roles.
- Excellent command of English, both written and spoken.
- Advanced proficiency in Microsoft Excel (Pivot Tables, lookup formulas, reporting).
- Strong attention to detail, organizational skills, and customer-oriented mindset.

Preferred Qualifications
- Experience managing customers within the mass market (GDO) sector.
- Basic knowledge of accounting and administrative processes, including invoicing, credit notes, payment management, and reconciliations.
- Experience with ERP systems (SAP, Oracle, or equivalent).
- Familiarity with logistics and supply chain processes.

We are partnering with a leading international Personal Care company to recruit a Customer Service Specialist.
- Annual salary between €30,000 and €34,000.
- Performance-based premio of 10% MBO.
- Permanent contract

We encourage you to apply if this role aligns w

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8akitg