Receptionist
Pubblicato il 08-10-2026 - Banche e finanza in Milano
Overview
Who Are We
aparto is an accommodation and student experience provider based in the UK and Ireland, providing amazing experiences in all our communities by investing in our people, our facilities and our brand. It’s a really exciting and inspiring new employment opportunity and the great chance to be part of a unique professional experience at the same time. aparto believes in student homes, not student rooms, and we want to provide the best experience possible. We strive to constantly improve. To take feedback from our teams, our residents, and our business partners. We aim to provide safe, fun places to live and work.
Responsibilities
Role Profile
Based in our first Milan accommodations, the Receptionist is a key role for the success of our residences. You’ll be part brand new aparto Student Housing team. Just as important: you are responsible for every aspect of the aparto guest stay during your shift.
You operate mainly in the reception area where you are open and available with a friendly smile to meet all the needs of students and the questions of new potential guests. This goes way beyond old school reception duties: you and your team members are the aparto’s super-skilled hosts and responsible for the entire aparto guest experience.
General reception and administration duties (check-in check-out of the students and guests, helping invoicing process supporting Finance team, follow housekeeping activities, collect and manage guests data) working on shifts covering 24/h front desk service
Parcels and post managements (delivery and pick-up)
Follow-up quality scores on the main OTAs and receive handle the first complaints reports
Support students and Universities to handle administrative requests linked to the on-boarding process of the students (Medical Health Care subscription, mandatory documentations such as Fiscal Code and ASL subscription, etc.)
Helping students to maintain the wellbeing of the community
Make sure Health & Safety requirements are meet on site
Answering incoming calls and following-up potential sales
Undertaking viewings and site inspections of the show flat
Assisting in writing reports and analysis data (occupancy, leads, …)
Liaising with head office to confirm number of viewings and bookings
Forwarding application forms to interested students
Providing potential students with useful information on the local area
Daily support for the update of the site Social Medias (Face book- Twitter- Instagram)
Able to create, organize and manage events on site during the academic year and responsible for the entire aparto guest experience
Qualifications
Person Specifications
Trustworthy and reliable
Able to work in shift
Knowledgeable of issues affecting students
Able to work on own initiative or as part of a team
Self-motivated with good communication skills
Customer-focused and computer literate
Knowledgeable of issues affecting students and able to communicate with young guests
Good sales skills
Sensitive to and understand students ‘needs
Able to organise and meet deadlines and targets
Good knowledge in using social medias
Outgoing with a good sense of humour and the ability to apply common sense
Previous hospitality / student housing experience in Italy
Closing
At Hines, we believe the built world is ultimately about people. As one of the world’s largest privately held real assets firms, we bring nearly seven decades of investment, development, and management experience to work that shapes cities and communities around the world.
Our people make that possible. Across 29 countries, more than 4,600 colleagues bring different perspectives and expertise to Hines, with opportunities to take on meaningful responsibility, learn from leaders across the business, and build a career with room to evolve. We support that journey through professional development, competitive rewards, comprehensive benefits, and a culture grounded in trust and high standards.
Hines is proud to be named to Fast Company’s annual list of the World’s Most Innovative Companies for 2024.
We are an equal opportunity employer and support workforce diversity.
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