Fulfilment Operations Manager
Pubblicato il 08-10-2026 - Ikea in Italia
"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."
A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.
Responsibilities
- Lead the end-to-end daily running fulfilment unit operations, coach and development your leaders
- Responsible for securing efficiency, implementing improvements, new operational processes, technologies and ways of working throughout the operations (inbound, replenishment, outbound, services execution) to enable an excellent customer and colleague experience
- Secure all is performed with high quality at lowest possible costs with the customer in focus and always with an everyday safe, sustainable, and healthy work environment in mind
- Responsible to secure a close cooperation and strong communication with supply chain management,
unit management team or support functions and external transport/service providers to secure the highest goods availability and customer order fulfilment at the lowest possible cost
- Responsible for the implementation of the customer fulfilment sustainability agenda in the assigned unit operations environment
- Accountable to ensure that the fulfilment operations team works in compliance with the IKEA code of conduct, all functional relevant standard operating procedures, internal IKEA regulations and local legislation related to health, safety, security, and the environment
What you'll need to have
- Good knowledge of Customer Fulfilment performance monitoring and influencing factors
- Good knowledge of working methods securing excellence in fulfilment operation processes together with relevant stakeholders
- Good knowledge of supply chain methods
- Good knowledge of all relevant standard operating procedures for