Lead Service Delivery Consultant

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aoetl

Team Care is looking for a new consultant with SimCorp Dimension experience to join the SimCorp office in Italy (Milano/Pistoia/Trieste).
Service Delivery Consultants are experienced professionals who play a key role in supporting and enhancing SimCorp clients by delivering best‑practice market solutions and deploying services that optimize the use of SimCorp Dimension and beyond.
Your work will contribute directly to increased automation, improved end‑user experience, and overall client satisfaction.
As a Lead Service Delivery Consultant, you will:
Serve as the primary point of contact for our clients regarding production support and overall customer relationship management.
Provide live support for resolving problems and issues which occur in applications and the system operations of SimCorp Dimension to provide convincing and timely solutions to our clients.
Fulfil application configuration maintenance and enhancement requests and the daily operations requests of the applications (including monitoring and troubleshooting).




Assess creatively customer requirements regarding system enhancements of a highly complex nature and address these to product management to ensure that product management is always aware of future market requirements.
Advise and service our clients by providing best practice market solutions related to the usage of SimCorp Dimension in an optimal, future-oriented way.
Implement additional functionality in SimCorp Dimension for existing customers also addressing issues in new areas of expertise to fulfil our clients’ demand for additional, value-adding functionality.
Co-operate closely with other professionals within SimCorp to share knowledge and ensure efficient solutions for the clients.
Contribute to knowledge transfer by conducting training or ad-hoc coaching and developing new training to ensure the clients use the software in an optimal way.
Contribute to wider policy making including the development of practices, processes and procedures

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aoetl