People & Culture Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aozus

Job Description

Reporting to the General Manager, the P&C; Manager will drive strategic HR initiatives to foster a high-performance, inclusive and compliant workplace. The role is central in managing end-to-end HR operations, including crew workforce planning, shift scheduling, and labour relations — all with an unwavering commitment to our luxury standards and guest service excellence.

Strategic Leadership & HR Operations

Define and deliver the HR strategy in alignment with the General Manager and the corporate guidelines of Orient Express.

Lead the full spectrum of HR functions: talent acquisition, onboarding, performance management, learning & development, compensation & benefits, payroll, and personnel administration.

Translate business priorities into effective people strategies and operational HR solutions.

Ensure a culture of continuous improvement and alignment with the brand’s identity and luxury positioning.

Update, review and ensure compliance with LQA/Forbes.

Crew Planning & Workforce Scheduling

Co-lead with Finance the planning and monitoring of employment costs, ensuring alignment with operational budgets and staffing forecasts.

Manage the People & Culture department budget, balancing service excellence with cost-effectiveness.

Monitor key crew-related KPIs, including resources, absenteeism,



shift coverage, and compliance with rest periods and working time regulations.

Work closely with the Operations team to ensure service continuity, responsiveness to unexpected changes, and agility during peak periods.

Contribute to the development of scalable workforce planning processes and tools to support future network expansion and evolving regulatory frameworks.

Industrial & Union Relations

•Maintain structured, constructive relationships with trade unions and employee representatives representing the company in all collective and individual labour matters.

•Manage individual and collective disputes, disciplinary processes, and grievance cases with discretion and compliance.

People Engagement & Workplace Culture

•Promote a culture of well-being, engagement, and excellence across all departments.

•Oversee the onboarding journey to ensure every new team member feels welcomed, trained, and aligned with brand values.

•Support managers in developing positive team dynamics, implementing action plans to improve collaboration and service culture.

•Deploy initiatives that bring to life the Orient Express values and elevate the candidate and employee experience.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aozus