Thermo Fisher Scientific seeks a Team Leader for Customer Service Administration in Milan to lead operational teams while managing tender administration, contract oversight, and process improvements. The role combines hands-on leadership with cross-functional coordination in a regulated, global scientific environment.
Responsibilities
Lead and develop a team while managing tender administration and contract lifecycle activities
Coordinate cross-functional projects across Field Service, Technical Support, Sales, Supply Chain, and Quality teams
Monitor service KPIs, maintain accurate records, and generate detailed performance reports
Ensure compliance with quality standards and implement process improvements for enhanced service delivery
Manage multiple customer priorities, resolve requests promptly, and maintain stakeholder relationships
Requirements

Advanced degree with no prior experience, or Bachelor's degree plus 2 years in service, customer service, or operations
Demonstrated ability to coach, develop, and lead staff members
Advanced proficiency in Microsoft Office Suite, particularly Excel for data analysis and KPI monitoring
Strong service management and contract administration skills; experience with cGMP and Quality Management Systems preferred
Fluency in English and Spanish required; proficiency with CRM, ERP, or Service Management systems preferred
Excellent problem-solving, organizational, and cross-functional collaboration capabilities
Strong customer-focused mindset with commitment to regulatory compliance and quality standards

Team Leader- Customer Service Administration

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