Program Services Manager
Pubblicato il 08-10-2026 - GCC Italy in Italia
Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. As the leading U.S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.What We Offer38K yearly gross salaryIncentive bonus based on targeted resultsMerit increase based on performancePersonal and Professional Growth opportunities, available upon requestMilestone Premio plus a travel certificate for every 5th anniversary of employment at GCCTravel Deals: Worldwide Grand Circle tour packages available at a discounted priceReferral BonusFull onsite training programOpportunity to work as part of an international team, with exposure to colleagues in worldwide officesAll benefits are applicable at company discretionKey ResponsibilitiesRecruit and train Tour Guides aligned with our Company ValuesBuild and maintain hiring and training plans to support all product needsLead Tour Guide meetings and training sessions both in-office and on the roadCreate individualized training plans for new Tour GuidesSupport, inspire, and coach the existing Tour Guide team to achieve excellenceConduct live coaching via phone, Microsoft Teams,
and in personRide along on tours to assess and support on-the-ground performanceAssign Tour Guides based on performance and operational requirementsAddress underperformance when necessaryEngage with travelers during toursProvide 24/7 emergency support to Tour GuidesManage administrative tasks while traveling and in the officeReview passenger feedback to inform coaching plansDeliver weekly reports to Regional LeadershipKey RequirementsExperience in corporate culture-driven hiring and trainingDemonstrated ability to lead, motivate, and develop people to achieve high-quality resultsStrong prioritization and decision-making skillsAbility to conduct effective one-on-one communication using feedback modelsComfortable working in a fast-paced environmentConfident public speaking and presentation skillsProficiency in Microsoft Word and ExcelAbility to travel as requiredTravel industry experience preferredBy applying to this ad, you automatically consent to Grand Circle processing your data as part of the recruitment process. The data collected during recruitment is handled in accordance with the Grand Circle Data Privacy Policy. Without your express consent, your data cannot and will not be used for any other purposes. If you have any questions or complaints, please contact:#J-18808-Ljbffr