Tender & Customer Operations Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aqpvn

h3Tender Customer Operations Manager (Milan based) /h3pPharma Point, on behalf of Cytokinetics, is looking for a Tender Customer Operations Manager to join the Italian organisation.
/ph3Position Summary /h3pCytokinetics is seeking a proactive and hands?on Tender Customer Operations Manager to support the company's growth in the Italian pharmaceutical market.
/ppThe role combines responsibility for public tender management with selected customer service and commercial operations activities.
/ppThe successful candidate will ensure timely and compliant participation in public procurement procedures, maintain contract and pricing administration, and act as a key operational contact for customers, distributors and internal stakeholders.
/ppThe position is designed for a dynamic and growing organisation and requires a pragmatic individual who can balance strategic tender management with day-to-day operational execution.
/ppReporting To: Sr Director Market Access Government Affairs /ph3Key Responsibilities /h3h3Tender Management /h3ulliManage the end-to-end tender process for public and hospital procurement opportunities.
/liliMonitor national, regional and local tender publications and identify participation opportunities.
/liliCoordinate the preparation, review and submission of tender documentation within required deadlines.
/liliLiaise with external tender agencies and procurement platforms when applicable.
/liliSupport coordination and internal alignment on pricing, commercial terms and tender strategy.
/liliMaintain tender trackers and ensure accurate reporting of opportunities, submissions, awards and contract expirations.
/liliMonitor tender outcomes and communicate results to internal stakeholders.
/liliSupport forecasting and business planning through tender pipeline analysis.
/liliEnsure compliance with company procedures, public procurement regulations and industry requirements.
/liliProvide legal guidance on tender-related matters, including contractual clauses,



public procurement requirements, commercial terms and risk assessment, ensuring timely and pragmatic support to the business.
/li /ulh3Contract Pricing Administration /h3ulliMaintain pricing databases and commercial conditions.
/liliSupport contract creation, amendments, renewals and documentation management.
/liliUpdate SAP systems with approved pricing and contract information.
/liliMaintain accurate records of awarded tenders and customer agreements.
/liliSupport Commercial and Market Access teams with operational analyses and reporting.
/li /ulh3Customer Service Commercial Operations /h3ulliAct as point of contact for customers, wholesalers, distributors, hospitals and procurement offices regarding order-related and administrative requests.
/liliCoordinate internally to resolve customer inquiries related to product availability, deliveries, contracts, pricing and tender execution.
/liliMonitor order fulfilment and support issue resolution with Supply Chain and logistics partners.
/liliManage requests for administrative documentation required by customers and procurement authorities.
/liliEnsure accurate maintenance of customer master data and relevant commercial information.
/liliSupport onboarding of new customers and distributors.
/li /ulh3Cross-Functional Collaboration /h3ulliWork closely with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners.
/liliSupport audits and compliance reviews related to tenders and commercial operations.




/liliContribute to continuous improvement initiatives and process simplification.
/liliSupport the implementation of systems and tools to improve operational efficiency.
/li /ulh3Candidate Profile /h3h3Required Qualifications /h3ulliUniversity degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines.
/liliMinimum 3–5 years of experience in public tenders.
/liliPreferred experience in commercial operations and customer service within the pharmaceutical, biotech or healthcare sector.
/liliGood understanding of the Italian healthcare and public procurement environment.
/liliExperience managing tender documentation and administrative requirements.
/liliFamiliarity with ERP systems, preferably SAP, and Microsoft Office applications.
/liliStrong organisational and analytical skills.
/liliExcellent attention to detail and a strong compliance mindset.
/liliFluent Italian and professional English.
/li /ulh3Preferred Qualifications /h3ulliExperience working in a startup, scale-up or lean organisational environment.
/liliExperience working with hospital products, specialty pharmaceuticals, biologics or rare disease therapies.
/li /ulh3Key Competencies /h3ulliOwnership and accountability /liliPractical problem-solving /liliPlanning and prioritisation /liliStakeholder management /liliCustomer orientation /liliCross-functional collaboration /liliAdaptability and resilience /liliStrong communication skills /li /ulh3Success Measures – First 12 Months /h3ulli100% on-time submission of tenders and commercial offers.
/liliAccurate maintenance of tender and pricing databases.
/liliTimely resolution of customer operational requests.
/liliReliable reporting of tender activity and contract status.
/liliEffective collaboration across functions.
/liliContinuous improvement of operational processes and workflows.
/li /ulh3Compensation /h3pSalary range: €63,000 – €84,000 gross annual salary, plus company benefits.
/p #J-*****-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8aqpvn