Solutions After Sales Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8asr98

Overview
In this role you lead technical and commercial activities for spare parts and modernization solutions for rolling mills, driving after-sales success in an international setting.
You will collaborate with internal teams to prepare quotations, manage orders, and ensure timely delivery while aligning with contractual milestones.
Your engineering background and ERP/SAP experience will underpin package optimization and excellent customer service.
This position offers a chance to shape service solutions for long/new products at a global scale.
Responsabilità
Develop technical and commercial proposals for spare parts and upgrading/modernization solutions for long product rolling mills / flat product rolling (hot/cold)
Identify required components, equipment, and systems using customer technical documentation and internal engineering support
Prepare spare parts packages for initial supply in collaboration with product-specific technical departments
Evaluate costs in cooperation with purchasing, costing, and supplier management teams




Draft technical specifications and detailed commercial quotations
Oversee and coordinate order execution, ensuring on-time delivery and accuracy
Collect and analyze project information, aligning after-sales activities with contractual milestones
Maintain accurate records of quotations and orders within ERP systems
Provide excellent customer service, handling technical inquiries and support needs
Requisiti fondamentali
Degree in Engineering or Technical Diploma (preferred specializations: Mechanical, Thermal, Electrical, Electronics, or Telecommunications)
Previous experience in technical-commercial back office roles within mechanical engineering companies or steel production plant environments
Fluent English language skills (written and spoken)
Availability for national and international business travel
Strong communication
Organizational skills
Teamwork
Microsoft Office tools (Excel, Word, Outlook)
Experience with SAP R/3 ERP systems
Knowledge of SAP S/4HANA is a plus

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8asr98