French International host/ess

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8av53z

Questa posizione è in Costa Crociere S.p.A.

Il processo di selezione sarà interamente gestito Costa Crociere S.p.A..

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French International host/ess
Shipside
Career

Are you ready to become the key point of reference for international guests, turning every conversation into trust, connection and unforgettable cruise memories onboard?
What You Will Do
Translation & Announcements

* Taking care of the daily cruise program to ensure the correct translation of written material in the relevant language such as: menus, flyers, and organizes informative speeches (i.e., embarkation travel talks, end of cruise
* Act as point of reference for French speaking guests doing public relations (i.e., public events, parties, embarkation, disembarkation), daily hospitality desks and escorting them whenever possible on tours to remove language barriers, getting constant feedback on guest satisfaction and needs.
* Make major voice announcements for Guests, including safety announcements during drills or real situations (live or pre-recorded format).
Management of complaints and problem solving





* Provide translation services for medical emergencies, illnesses, or medical disembarkation of the Guest,
* Report or taking care of Guest complaints (use of SAΠ system is required) informing the relevant heads of department and supervisors in charge with the aim to offer a prompt solution.
Support to revenue management services

* Support the various revenue services through constant communication and promotion to maximize revenue and Guest satisfaction.
Safety Culture & Awareness

* Contribute to organizing onboard activities and promoting high health standards, supporting the ship’s commitment to a safe and well‑managed environment.
Who You Are
Required

* Secondary school in Tourism or Humanities
* At least 6 months experience in tourism (i.e., reception, accompanying Guests
* English & French knowledge at least at C1 level
* Being at ease with public speaking
* Being enthusiastic and

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8av53z