08 ott - Milano
Costa Crociere
Questa posizione è in Costa Crociere S.p.A.
Il processo di selezione sarà interamente gestito Costa Crociere S.p.A..
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Shop Attendant
Shipside
Career
Love creating memorable shopping experiences
as much as you love being at sea?
Welcome aboard.
What You Will Do
* Welcome guests and create engaging conversations to understand their needs and preferences
* Deliver a high-quality shopping experience, recommending products and promotions to drive sales
* Achieve individual and team targets (revenue, KPIs, conversion rate, average transaction value)
* Maintain visual merchandising standards and ensure products are always well presented and available
* Support operational tasks such as restocking, inventory management and handling deliveries
* Use POS systems efficiently to ensure accurate transactions and application of promotions
* Proactively manage guest feedback, ensuring fast and effective resolution
* Collaborate with the team to create a positive environment and maximize onboard revenue
Who You Are
Required
* Secondary school diploma (preferably in hospitality or tourism)
* At least 1 year of experience in retail or customer-facing roles
* Proven ability to achieve sales targets and work with KPIs
* English level B1 or higher to communicate with an international guest base
* Strong communication and interpersonal skills
* Customer-oriented mindset with passion for sales and guest experience
* Team spirit, adaptability and positive attitude
Nice to Have
* Additional European languages (Italian, French, German, Spanish) at B1/B2 level
* Experience in multicultural environments
* Interest in retail trends, fashion and product knowledge
* Experience in luxury or guest service environments is a plus
What We Offer
Your life onboard
* International experience combining travel, personal development, and independence
* Travel & logistics: transport covered (flights/trains) for embarkation, disembarkation, and transfers
* Meals & consumption: Free daily buffet meals
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