E-Commerce Store

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8avfbm

E-Commerce Store & Content Specialist - Fixed Term (Maternity Leave)

Location

Milano, IT

ID: 12617

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

The E-Commerce Store & Content Specialist supports the management and optimization of the online store by carrying out content, product, and website activities, contributing to customer journey excellence, and collaborating with cross-functional teams to impact conversion, sales performance, and an elevated customer experience.

Main Duties and Responsibilities
- Define requirements and follow the testing phase of new projects and features
- Produce dedicated reports to monitor key features (e.g. Back in Stock)




- Contribute to monitoring and enhancing customer service processes to support the best customer experiencefor Valentino Clients
- Support the set up of quarterly benchmarking analyses to stay aware and updated on competitors strategy
- Collaborate with internal stakeholders and external partners to optimize site navigation, customer journey, checkout funnel, and product placement to grow conversion rate and online sales
- Collaborate with cross-functional teams to collect and share key business information to support commercial objectives (e.g. Digital Marketing, Customer Care, CRM, Client Advisor, Merchandising, Logistics…)
- Carry out operational tasks in Adobe Experience and quality checks on frontend website to ensure customer journey excellence
- Take part in website content activities, including Home Page, Landing Pages, Ccare Area, Legal area…
- Support activities before, during and after Fashion Shows
- Take pa

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8avfbm