08 ott - Amalfi
Minor Hotels Europe And Americas
As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.
What will be your mission?
As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction.
What will you do?
Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.
The key responsibilities for this position are:
- To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
- To oversee operations of the concierge;
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times;
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience;
- To attend hotel events, daily shift briefings and training to improve professional skills.
What are we looking for?
Qualifications
- Graduation in the tourism/hotel industry or similar;
- At least 1 years' experience in a similar position in luxury hotels or high-level restaurants;
- Fluent Italian, English and a second foreign language are
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