08 ott - Milano
Jingdong Development France
pWho We Are At JINGDONG Logistics (JD Logistics), part of JD.com, we are a leading technology-driven supply chain and logistics solutions provider under JD.com. Built on deep expertise in automation, smart fulfilment, and data intelligence, we operate end-to-end logistics services that empower businesses and enhance customer experience. Our integrated networks span warehouse management, line-haul transportation, last-mile delivery, bulky items logistics, cold chain, and cross-border operations, ensuring speed, reliability, and precision at every stage. Our Global Reach JINGDONG Logistics has developed one of the most extensive logistics infrastructures in the world, managing more than 3,600 warehouses with over 34 million square meters of space. Our Global Smart Supply Chain Network combines highly automated warehousing with robust international transportation solutions, enabling seamless cross-border movement. Today, we operate 130+ bonded, direct mail, and overseas warehouses across 23 countries and regions, supported by our global brands, JoyLogistics and JoyExpress, as we continue scaling JD.com’s international logistics footprint. Learn more about who we are and what we do: /ppWhat We Offer Joining JD Logistics means helping shape the future of global supply chain and logistics. You’ll work with smart warehousing, autonomous delivery, and innovative technology that keeps goods moving worldwide. With a competitive salary, great locations, and a supportive, people-first culture, you’ll have the space to take on meaningful challenges, grow your skills, and make a real impact in a fast-evolving industry. /ph3About The Team /h3pYou’ll be joining the JINGDONG Logistics team, which values collaboration, ownership, and a commitment to delivering high-quality results in a fast-paced, dynamic environment. /ph3Job Summary /h3pJD.com, Inc. is seeking a detail-oriented and highly organized Dispatcher to manage the efficient and timely coordination of our logistics and delivery operations.
This role is critical to ensuring customer satisfaction by optimizing routes, assigning tasks, and resolving operational issues in real-time. /ph3Job Responsibilities /h3ulliReceive and process incoming orders and delivery requests from various channels. /liliPlan and optimize delivery routes for drivers, considering factors such as traffic, delivery windows, and vehicle capacity. /liliAssign tasks to drivers and monitor their progress throughout the day. /liliCommunicate effectively with drivers, customers, and internal departments regarding delivery status, delays, and any issues that arise. /liliUtilize dispatching software and GPS tracking systems to monitor fleet movements and performance. /liliResolve operational problems, such as vehicle breakdowns, delivery exceptions, or customer complaints, promptly and efficiently. /liliMaintain accurate records of dispatches, deliveries, and driver activities. /liliEnsure compliance with all company policies and safety regulations. /liliGenerate daily reports on delivery performance and operational efficiency. /liliParticipate in continuous improvement initiatives to enhance logistics processes. /li /ulh3Job Qualifications /h3ulliHigh school diploma or equivalent; associate's or bachelor's degree in logistics, supply chain management, or a related field preferred. /liliProven experience (1-3 years) as a dispatcher, preferably in a fast-paced e-commerce or logistics environment. /liliStrong geographical knowledge of the service area. /liliProficiency in using dispatching software, GPS tracking systems, and Microsoft Office Suite (especially Excel).
/liliExcellent communication skills, both verbal and written, with the ability to convey information clearly and concisely. /liliExceptional organizational and time management skills with the ability to multi-task and prioritize effectively under pressure. /liliStrong problem-solving abilities and a proactive approach to addressing challenges. /liliAbility to work independently and as part of a team in a dynamic environment. /liliFlexibility to work varying shifts, including evenings, weekends, and holidays, as required. /li /ulpAt JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic. /ph3About us /h3pWhat started as one bold idea in China has grown into one of the world's most trusted technology and supply chain businesses. Today, JD.com (JINGDONG) serves more than700 million customers, using technology, logistics and innovation to create smarter, faster and more connected experiences. From retail and logistics to technology, healthcare and beyond, we're solving real-world challenges and making everyday life easier. As we continue to grow, so do the opportunities for the people who grow with us. /ph3Our global business /h3pOur teams work across 20+ countries and regions, building smarter supply chains and helping businesses and communities connect across borders. From technology hubs and retail operations to logistics networks and corporate teams, we're creating opportunities to learn, collaborate and make an impact on a global scale. Whether you're joining us in Europe, the Middle East, Asia or the Americas, you'll be part of one global team working towards a shared purpose. /ppSo let's do this. Let's deliver joy. /p #J-18808-Ljbffr
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