Reservation Agent

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b00v1

pHotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team. /ppThis role will report directly to the Reservations Manager. /ppThe selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest. /pulliPlan all daily reservation activities, ensuring a smooth and efficient service. /liliGuide guests through the booking process, promoting a positive experience. /liliEnsure maximum guest satisfaction, anticipating their needs for a personalized experience. /liliVerify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs). /liliEnsure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered. /liliKeep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance. /liliEnsure the security of guest and Maison information, respecting money and payment management procedures. /li /ulh3A PERSONALITY, A PROFILE, AN EXPERTISE... /h3ulliAt least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels. /liliExcellent planning, time management, and multitasking skills in a dynamic environment. /liliExcellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures. /liliFluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage.



/li /ulJobnumberh3CHEV03643 /h3Destinationh3Hotel Pitrizza /h3Contract typeh3Temporary /h3Cityh3Porto Cervo /h3h3THE MAISON /h3pHotel Pitrizza is looking for its next Reservations Agent to join the prestigious Reservations team. /ppThis role will report directly to the Reservations Manager. /ppThe selected candidate will be a key figure in ensuring the excellence of service offered to guests from the moment of booking, throughout their stay, and until departure. They will be responsible for supporting the reservations process, resolving critical issues, and maintaining the high LQA quality standards that distinguish Hotel Pitrizza, guaranteeing an impeccable and memorable experience for every guest. /pulliPlan all daily reservation activities, ensuring a smooth and efficient service. /liliGuide guests through the booking process, promoting a positive experience. /liliEnsure maximum guest satisfaction, anticipating their needs for a personalized experience. /liliVerify constant adherence to high LQA service standards and Hotel Pitrizza's Standard Operating Procedures (SOPs). /liliEnsure effective and timely communication flow with all hotel departments to ensure perfect synchronicity in the services offered. /liliKeep hotel management systems (PMS) updated and prepare reports and analyses on Front Office performance. /liliEnsure the security of guest and Maison information, respecting money and payment management procedures. /li /ulh3A PERSONALITY, A PROFILE, AN EXPERTISE... /h3ulliAt least 2-3 years of significant experience in a similar role within the Front Office or Back Office of luxury hotels. /liliExcellent planning, time management, and multitasking skills in a dynamic environment. /liliExcellent eloquence and ability to interact with guests and colleagues of different nationalities and cultures. /liliFluent in Italian and English. Knowledge of a third language (e.g., French) is a strong advantage. /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b00v1