[RWROM] - Night Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b033a

pGuided by our culture, The Calling, we create an environment enlivened by our employee value propositions: Enrich and be Enriched, Bring Your True Self, Curate the Extraordinary, and Leave Your Legacy. As champions of Relationship Hospitality, we cultivate a culture that fosters our values of innovation, passion, collaboration, ownership and transparency. We strive to Make the Place - creating a future where people and place enrich one another. /ph3Key Responsibilities: /h3ulliSupervise and lead the Night Front Office team, ensuring efficient and professional overnight operations. /liliParticipate in the training, coaching, and development of the Night Team. /liliEnsure seamless late arrivals and early departures while maintaining exceptional guest service standards. /liliHandle special guest requests, complex situations, and urgent matters occurring after the closure of Housekeeping and Room Service operations. /liliCoordinate closely with Concierge, Housekeeping, Food Beverage, Spa, and Valet teams to ensure a seamless guest experience. /liliMonitor reservations, financial reports, and night audit procedures to ensure operational accuracy. /liliOversee billing follow-up for daily departures and monitor credit limits in accordance with hotel policies. /liliMaintain accurate guest records and ensure confidential information is updated within the Property Management System. /liliTrack key performance indicators and recommend continuous improvement initiatives for overnight operations. /liliEnsure the implementation and monitoring of quality standards and luxury service procedures. /liliEnsure compliance with internal procedures, policies, and safety regulations.



/liliWork closely with the Security team to ensure the safety and wellbeing of guests and employees throughout the night. /liliMaintain Front Office and back-office areas in a clean, organized, and secure condition. /liliSupport the hotel's sustainability initiatives and promote environmental best practices among team members. /liliAssists in the recruitment and selection of all Guest Services associates. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. /liliOversees the punctuality and appearance of all associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. /liliMaximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. /liliAssists to conduct annual performance development discussions with associates and to support them in their professional development goals. /liliAssists in the development of Departmental Trainers through ongoing feedback and monthly meetings. /liliAssists to feedback the results of the Associate Engagement Survey and ensure that the relevant changes are implemented. /liliFlexible night shifts, including weekends, public holidays, and peak operating periods. /liliAvailability to handle emergency situations and VIP guest requests as required.



/liliExtended periods of standing and frequent movement throughout guest-facing areas. /liliAbility to manage multiple tasks and priorities simultaneously in a dynamic environment.Contribute to ensuring that brand integrity and clarity are always maintained /liliIs a "Brand Ambassador" at all times and ensures brand integrity and clarity are always maintained. /liliModel the company’s culture, vision, mission and core values at all times. /liliComplies to the company policies. /liliWorks with pre-set budgetary limits and focuses on upselling goals, always working closely with Revenue and Sales leaders. /liliTakes on other tasks in addition to the ones stated, in a reasonable framework. /li /ulh3Qualifications: /h3ulliStrong leadership skills with the ability to motivate and guide a team. /liliOutstanding guest service and hospitality mindset. /liliExcellent organizational skills and attention to detail. /liliProactive, responsive, and calm under pressure. /liliHigh level of discretion and confidentiality. /liliAbility to anticipate guest needs and exceed expectations. /liliStrong teamwork and interpersonal communication skills. /liliProfessional appearance and polished demeanor. /lili3 to 5 years supervisory experience in Rooms operations. /liliBackground in 5-star luxury hotels preferably in international chains. /liliCross-cultural work experience preferred. /liliFluent spoken and written in English and Italian /liliBachelor’s degree in Hotel Management or Business preferred. /liliWe offer a competitive salary ranging from €29,000 to €33,000 gross per year, depending on experience, expertise, and alignment with the requirements of the role. /li /ul #J-18808-Ljbffr

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b033a