Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English
About The Role
We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal .
In this role, you will provide customer support in Italian and English , assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.
This is a remote position , but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.
Responsibilities
Provide technical customer service and support
Identify, troubleshoot, and resolve customer issues efficiently
Handle customer inquiries and complaints with professionalism, empathy, and patience
Clearly explain technical solutions to customers
Track customer issues and ensure accurate documentation

Follow up on cases until resolution
Maintain a positive customer experience and build customer loyalty
Requirements
Fluent in Italian and English
Tech-savvy and comfortable handling technical inquiries
Strong communication skills
Good problem-solving ability and quick thinking
Detail-oriented and able to track issues properly
Empathetic, patient, and customer-focused
Able to stay calm and focused in high-pressure situations
Previous customer service experience is preferred
Previous sales experience is a plus, but not mandatory
Benefits
Competitive Salary
Remote work model, based in Portugal
Relocation support provided
Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.

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