Customer Service Manager
Pubblicato il 08-10-2026 - K-Way in Torino
About us
BasicNet Group
BasicNet is the first marketplace in the clothing industry that owns several well-known brands in the apparel, footwear, and accessories market, including Kappa®, Robe di Kappa®, Jesus® Jeans, Superga®, K-Way®, Sebago®, Briko®, Woolrich® and Sundek®. Headquartered in Turin, Italy, the company operates on intangible aspects through a global network of licensees who produce and distribute its products, and offers various services to its network, such as research, development, global marketing, and information technology.
More at www.basic.net
K-Way
K-Way is a well-known brand for adventure seekers and outdoor enthusiasts. Born in the heart of Paris in 1965, the brand revolutionized the rainwear market by introducing the world's first lightweight and waterproof jacket that could be conveniently folded into a small pouch.
More at www.k-way.com
Who we are looking for
We are looking for a Customer Service Manager – Italy Wholesale to lead our Customer Service team and ensure an efficient, proactive and solution-oriented service for our Wholesale business.
Reporting to the Italy Wholesale Commercial Director, the role combines team leadership with hands-on operational responsibility across order management, shipments, deliveries, customer requests and issue resolution.
• Proven experience in B2B Customer Service, ideally within fashion, apparel, retail or consumer goods.
• Previous experience leading or coordinating a team.
• Solid knowledge of Wholesale processes, order management and delivery flows.
• Strong cross-functional collaboration and stakeholder management skills.
• Excellent organizational, analytical and problem-solving abilities.
• Proactive, autonomous and results-oriented approach.
• Good knowledge of Excel and ERP/business management systems.
• AS400 experience is a plus.
• Italian and English proficiency.
If you are an experienced Customer Service professional looking for a role combining team leadership, operational ownership