Italian Speaking Customer Service Agent For Imperial

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b1n6c

Italian Speaking Customer Service Agent For Imperial
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO consultancy, dedicated to bridging the gap between top-tier global talent and industry-leading organizations. We specialize in sourcing exceptional professionals for high-growth roles, ensuring a seamless career transition for our candidates while delivering excellence to our international partners.
Job Overview
We are currently looking for a motivated professional to join our team for the Italian Speaking Customer Service Agent For Imperial position in Greece. This is a unique opportunity to represent a prestigious brand in the consumer electronics industry, providing world-class support while enjoying a Mediterranean lifestyle. If you are seeking Italian-speaking jobs that offer career progression and stability, this role is your perfect match.
Key Responsibilities
- Provide high-quality technical and general assistance to customers regarding premium consumer electronics products.
- Manage inquiries via phone, email,



and live chat to ensure total customer satisfaction.
- Troubleshoot common issues related to device hardware, software updates, and product features.
- Maintain detailed records of customer interactions within the CRM system to improve service delivery.
- Educate clients on the latest product launches and features within the consumer electronics sector.
- Escalate complex technical faults to the appropriate internal departments, ensuring efficient follow-up.
- Foster brand loyalty by delivering a professional, empathetic, and knowledgeable support experience.

Requirements
- Native or fluent Italian (spoken and written).
- Valid EU passport (mandatory).
- Previous experience in a customer-facing role, preferably within the technology or consumer electronics market.
- Strong digital literacy and the ability to navigate multiple software platforms simultaneously.
- Excellent communication skills and a p

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b1n6c