Associate Manager

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Lilly Pulitzer
Job Type:
Regular
Brand Strategy
Our Brand mission is to inspire confidence and optimism, inviting everyone to shine bright and stand out.
Our Brand vision statement is: “Create Your Sunshine, A Resort State of Mind”.
Our Brand Equities are: Casual Glamour, Sunny & Spirited, and Charmingly Disarming.
Job Description
About the Position
The Associate Manager is responsible for assisting with the daily operation of the Lilly Pulitzer retail store. This includes sales, client experience, scheduling, and safeguarding the assets of the store. The Associate Manager will have the responsibility of a store specific division of responsibility.
A day in the life…
Delivering Results
- Focus on achieving and exceeding daily sales goals using KPI metrics.
- Utilize company training tools and digital platforms to drive sales.
- Provide feedback to Store Manager to help support the creation of clear actions plans that optimize financial results.

Client Experience and Store Culture
- Understand the overall concept of Lilly Pulitzer, including the lifestyle, the client,



the merchandise, and the heritage.
- Understand and embrace the Core Values and Core Leadership Qualities set forth by Lilly Pulitzer.
- Ensure the Lilly Pulitzer selling culture and ensure client experience.
- Positively resolve client-related issues as they arise by achieving a resolution or escalating to Store Manager, when necessary.

Leadership
- Oversee assigned division of responsibility and be accountable for results.
- Communicate company emails, initiatives, and announcements to the store team.

Talent and Team Development
- Provide in the moment coaching with clear, concise, and actionable feedback.
- Ensure associates participate in team selling and work toward an exceptional client experience.

Operational Excellence
- Maintain accuracy in cash transaction management according to operating procedures.
- Maintain Lilly Pulitzer’s visual and operational standards as set by the Visual and Ret

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