09 ott - Milano
CIAS Elettronica
CIAS Elettronica S.r.l. is a company that has been designing and manufacturing advanced perimeter security solutions since 1974.
L'esperienza richiesta ai candidati, così come le competenze e le qualifiche aggiuntive necessarie per questo lavoro, sono elencate di seguito.
Our technologies are deployed worldwide to protect critical infrastructure, including airports, power plants, military facilities, public buildings, and other high-security sites.
Driven by technological innovation and a strong customer focus, CIAS is internationally recognized for the reliability, performance, and advanced technology of its security solutions.
The Role
We are looking for a dynamic, technically skilled, and independent professional to join our team as a Technical Service Specialist.
The role combines technical support, troubleshooting, post-sales consulting, technical training, and collaboration with the Sales team. The successful candidate will become a key technical point of reference for both customers and internal teams, in Italy and internationally.
Key Responsibilities
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- Provide remote and on-site technical support to customers, including installation, commissioning, maintenance, testing, and troubleshooting.
- Diagnose technical issues and identify effective solutions for CIAS security systems.
- Deliver technical training and product demonstrations, both on-site and online, during pre-sales and post-sales activities.
- Provide technical support to the Sales team in Italy and international markets.
- Analyze technical specifications, customer requirements, and international project tenders.
- Support the Sales department during trade shows, seminars, exhibitions, and technical events.
- Work closely with R&D; and Technical Marketing to support product development and market activities.
- Contribute to continuous improvement of technical support processes and customer satisfaction.
Professional Requirements
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- Several years of professional experience in technical se
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