HEAD OF IOS

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b6g90

«Krones Italia Srl is a subsidiary of the Krones Group, which was founded in Germany and is now a leading international player in the production, sales and servicing of machinery and even complete factories for the beverage & liquid food industry worldwide. The Group is a global employer of more than 18,500 employees. In Krones Italia Srl today there are about 60 employees who handle Krones’ activities in Italia Krones Group is the global market leader in its industrial sector and is expected to grow even further, with a clear focus on sustainable, eco-friendly solutions. At Krones, we are working on a better tomorrow and helping to save our planet for future generations

Interested? Then join our team because: we can achieve more together

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Let's create impact beyond tomorrow What we are looking for

Head of IOS (Service)

• The employee will oversee oversee all aspects of strategic service delivery within Krones Italy,



leading the Service team both internally and externally with responsibility for Krones Italy operational activities including new machinery installations, change parts, overhauls, maintenance contracts, project delivery, digitalization of SLA’s and break-down/repairs on existing equipment.

Role & Responsibilities

• Develop and implement service strategies to improve delivery standards and ensure prompt reaction to service requests. Continually improve response and delivery times to ensure customer satisfaction. Prompt escalation of customer technical issues where necessary

• Lead and provide guidance and support to the Head of Service Operations, ensuring that Krones machinery projects are commercially and operationally successful; delivered on time and to the required quality/specification; and within budget

• Lead the business planning process, developing KPI’s for all areas of the business including regular monitoring/review and where necessary develop improvement measures

• Collaborate with other departments to optimize the

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8b6g90