Front Office Manager
Pubblicato il 09-10-2026 - Altro in Roma
Yourmaintasks: BeCasaMonti’sambassadortocustomersandpartners,andhaveathoroughknowledgeofourestablishment'senvironment
Youwillsupervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformance.
Intheabsenceofthereservationsdepartment,youwillmanagereservationrequestsCheckandfollowuponallreservations
Buildloyaltyamongexistingcustomersandensurethesatisfactionofnewcustomers
Monitor,handleandresolvecustomerdisputesinclosecollaborationwithyourlinemanagers
ManageFrontOfficeschedules
ProvidetrainingforFrontOfficeteams
Givetoursoftheestablishmenttoprofessionalsandcustomers
Supervisetheteamofreceptionists,valetsandbaggagehandlersandprovidefeedbackontheirperformanceEnsuringthatFrontOfficeproceduresarecompliedwith,updatedandoptimized
Controlandmonitoraccountsreceivable
Developthehotel'sturnoverthroughupsellactions
Ensurepropermanagementofthecashregister,dailyclosingsandcommissioninvoices
Manage,motivateandorganizetheworkoftheteamsinordertooptimizecustomersatisfaction
ParticipateinandleadHeadofDepartmentmeetings
Youwillberesponsibleforwelcomingguestsandallocatingrooms,workingcloselywiththehousekeepingdepartment.
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