Head of communications
Pubblicato il 09-10-2026 - Deliveroo in Italia
Head of Communications & PR, Italy Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners. We're looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you'll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market.
What You'll Be Doing
You'll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team. Here's what your day-to-day might look like: Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.
Issues & Crisis Leadership:
Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations. Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews. Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2 B and B2 C campaigns across earned and owned channels.
Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging. AI & Innovation: Leverage a range of AI tools to make your work more efficient, impactful, and creative. What You'll Need to Thrive Essential Demonstrated PR Leadership: Significant experience leading external communications, crisis management, and media relations in-house or withi