Reservations Clerk
Pubblicato il 09-10-2026 - Altro in Italia
Location : One Marriott Drive, Need Address, Cadenabbia 22011, Italy VIEW ON MAP
Schedule : Tempo pieno
Located Remotely? : Position Type : Non-Management
Pay Range: EUR 25650 - 27000 Annual Salary The Lake Como EDITION
Nestled along the western shore overlooking the Bellagio mountains, The Lake Como EDITION combines striking design and Italian warmth with a sophisticated luxury lifestyle experience. Lake-view rooms and suites, indoor and outdoor restaurants and bars, a unique floating pool, and a spa sanctuary deliver an unforgettable escape.
Process all reservation requests, changes, and cancellations received by phone or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Answer questions about property facilities/services and room accommodations. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
Speak to guests and co-workers using clear, appropriate and professional language.
Talk with and listen to other employees to effectively exchange information.
Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
daily logs, business letters, memoranda, reports), inclu