pThe Palace Company Europe is looking for a passionate and detail-oriented bQuality Specialist /b to join our Corporate Quality team in Milan, for the European and Maldives Regions.
/ppThis role supports the implementation and continuous improvement of the company's quality standards and procedures across our hotel portfolio.
Reporting directly to the Quality Performance Training Director, and functionally aligned with the Global Corporate Quality team, the Specialist will work on both operational audits and data-driven analysis, ensuring excellence in guest experience and compliance with luxury hospitality standards /ph3Main Responsibilities: /h3ulliSupport the implementation of the company's Quality Management System across hotels in Europe and Maldives; /liliConduct regular audits, quality visits, and operational walkthroughs to monitor compliance with internal standards and brand guidelines, with frequent travels across Italy and Europe; /liliAnalyze guest feedback (e.g., ReviewPro, Internal surveys) and other performance indicators to detect trends and improvement opportunities; /liliAssist in the rollout of new quality initiatives,

SOPs, and training related to brand standards, service excellence, and operational consistency; /liliCollaborating in the development, delivery and evaluation of Quality Training Programs.
/li /ulh3Requirements: /h3ulliMinimum 2 years of experience in hospitality within luxury segment: hospitality (corporate or multi-property roles preferred), retail; /liliFluency in English (written and spoken) – Spanish or another language is a strong plus; /liliStrong Knowledge of Microsoft Excel (pivot tables, formulas, data analysis), PowerPoint, and other reporting tools; /liliStrong willingness to travel within Europe, Maldives, Messico.
/li /ulh3What we offer: /h3ulliFull-time contract (3° liv CCNL Turismo); /liliSalary Range: €29,000 – €33,000 depending on experience and qualifications.
/li /ulpLOCATION: Milan /ppThe job offer refers to both gender in accordance with the provisions of Legislative Decree ****** and Legislative Decree ****** /p #J-*****-Ljbffr

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