07 ott - Varese
Databricks
Overview
As DSA Manager, you will lead a team of Delivery Solution Architects to shape post-sales delivery strategy for major customers in the SEMEA region.
You'll collaborate with Sales, Pre-Sales, FDE, and Partners to drive adoption, growth, and platform value.
The role blends leadership, commercial acumen, and technical depth across Databricks products, serving as a technical sponsor for select customers.
You'll build a scalable DSA practice and influence regional growth and customer outcomes.
Responsabilità
Manage and coach a diverse DSA team to achieve customer, company, and team goals, including usage growth and hiring.
Lead by example with AI tooling to deliver C-level thought leadership discussions.
Assign accounts and distribute work for optimal coverage and balance.
Foster a customer-obsessed mindset by understanding customer goals and use cases.
Partner with Sales, Pre-Sales, and FDE to accelerate customer growth.
Escalation risk management and customer risk reduction with the team.
Monitor customer progress and forecast growth for accounts.
Provide input to improve internal processes and customer success offerings.
Promote cross-functional programs, planning, and documentation.
Hire, train, and develop team members to support roadmap delivery.
Requisiti fondamentali
10+ years in a customer-facing role.
Experience leading teams of pre- or post-sale consultants/solutions architects, technical account managers, or customer success engineers.
Experience in Cloud, Data, AI domains.
Experience delivering workloads or data products to production (delivery architect, project manager, DevOps, or service/product owner).
Knowledge of business issues and big data use cases across industries.
Fluent in Italian and English; additional regional languages advantageous.
Based in Milan or within 1 hour commute.
customer-obsessed
leadership
cross-functional collaboration
Cloud and data platforms
AI/ML tooling and adoption
delivery architecture
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