09 ott - Bardi
Mercier Consultancy Group
Italian Speaking Customer Service Agent For Avis For Avis
About Mercier Consultancy Group
Mercier Consultancy Group is a premier European recruitment and BPO firm dedicated to connecting top-tier talent with world-class organizations. We pride ourselves on facilitating career-defining opportunities for professionals seeking international growth within the dynamic global outsourcing sector.
Job Overview
We are currently sourcing candidates for an Italian Speaking Customer Service Agent For Avis position in Greece, a unique role within the fast-paced travel industry. This is the perfect chance to kickstart your career by providing exceptional support to international travelers while enjoying the Mediterranean lifestyle in one of the world's most sought-after destinations.
Key Responsibilities
- Deliver world-class assistance to Avis customers regarding vehicle rentals and travel logistics.
- Manage reservation inquiries, modifications, and cancellations with high professional standards.
- Resolve customer concerns efficiently to ensure a seamless travel experience for every client.
- Maintain detailed records of customer interactions within the travel industry CRM systems.
- Collaborate with international team members to uphold the premium brand image of Avis.
- Provide expert guidance on travel insurance, vehicle categories, and service packages.
- Contribute to the continuous improvement of service protocols to enhance customer satisfaction.
Requirements
- Native or fluent Italian (spoken and written) is mandatory for this role.
- Valid EU passport or a valid Greek work permit.
- Proven experience in customer service or the travel industry is highly preferred.
- Strong digital literacy and ability to navigate multiple software platforms simultaneously.
- Exceptional communication skills with a focus on empathy and problem-solving.
- A passion for travel and a commitment to delivering high-quality service.
What We Offer
- Competitive monthly salary plus 2 extra sal
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