Community Manager
Pubblicato il 09-10-2026 - Hines in Milano
Overview
When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.
Responsibilities
As a Community Manager with Hines, your duties include, but are not limited to:
- Move-in and move-out practices, ensuring a quality welcome for tenants
- Site inspection of the structure for tenants
- Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance
- Organize and supervise the shared areas.
- Use of the PMS and support in the implementation of the PMS itself and the App
- Creation and coordination of events within the structure
- On-site marketing support for activities/communications/branding
- Finance side support for reviewing tenant payments/unpaid balances/balance sheets
- Management of complaints by tenants
- Communication of move-outs for timely re-marketing
- Point of reference for on-site safety and system updating
- Receive shipments and parcels for tenants
- Key Contact person in case of on-site collection of parcels
- Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson
- Reporting malfunctions/interventions required within the shared areas.
- Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)
- Restaurant reservations
- Booking services: baby-sitting, dog sitting, food and flower/theater delivery
- Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested
- Verify that maintenance work conducted for tenants is conducted promptly