Customer Excellence
Pubblicato il 09-10-2026 - Angelini Pharma in Roma
At Angelini Pharma, we believe that great healthcare starts with truly understanding the people we serve. As our Customer Excellence & Analytics Manager, you'll turn data, AI, and customer insight into smarter decisions and more meaningful connections with healthcare professionals. You'll shape how we listen, measure, and engage across every channel, transforming numbers into stories that inspire action and make a real difference for patients. If you're passionate about changing the way teams work, not just reporting on it, we'd love to meet you.
About the role
As our Customer Excellence & Analytics Manager, you will lead how we understand, measure, and improve our commercial engagement model — combining data, AI, and customer experience thinking to drive better decisions and better outcomes.
What you will own:
- - Customer Intelligence
Build deep understanding of HCP segments — behaviours, channel preferences, content needs, and prescribing drivers — that goes beyond traditional targeting.
- - Use predictive analytics and AI models to anticipate HCP responsiveness, churn risk,
and engagement opportunities before they surface in the field.
- - Omnichannel Performance & Measurement
Design the KPI architecture that tells us whether our commercial model is working with customer — reach, frequency, engagement quality, cross-channel synergy, and conversion.
- - Move beyond reporting: translate performance data into clear, narrative-driven recommendations that change how brand and field teams operate.
- - Commercial Analytics & AI
Lead the commercial analytics roadmap: sales performance, promotional response, market share, competitive intelligence
- - Champion a data-driven culture: enable commercial teams to self-serve on core insights; brief senior leadership with clarity, not complexity
- - Identify and pilot AI applications that create competitive advantage
- - Data Governance & Commercial Data Strategy
Own the integrity of commercial data assets: KPI definitions,