09 ott - Italia
Altro
Grand Circle Corporation is dedicated to enriching the lives of our travelers, employees, and the communities where we live and work. S. direct marketer of international travel for Americans aged 50+, we've welcomed over one million travelers since 1958. We're now seeking a Program Services Manager (Tour Guide Manager) to join our team.
Incentive premio based on targeted results
Personal and Professional Growth opportunities, available upon request
Milestone Bonus plus a travel certificate for every 5th anniversary of employment at GCC
Worldwide Grand Circle tour packages available at a discounted price
Referral Bonus
Full onsite training program
Opportunity to work as part of an international team, with exposure to colleagues in worldwide offices
All benefits are applicable at company discretion
Key Responsibilities Recruit and train Tour Guides aligned with our Company Values
Build and maintain hiring and training plans to support all product needs
Lead Tour Guide meetings and training sessions both in-office and on the road
Create individualized training plans for new Tour Guides
Support, inspire, and coach the existing Tour Guide team to achieve excellence
Conduct live coaching via phone, Microsoft Teams, and in person
Ride along on tours to assess and support on-the-ground performance
Provide 24/7 emergency support to Tour Guides
Manage administrative tasks while traveling and in the office
Review passenger feedback to inform coaching plans
Deliver weekly reports to Regional Leadership
Key Requirements Experience in corporate culture-driven hiring and training
Ability to conduct effective one-on-one communication using feedback models
Confident public speaking and presentation skills
Proficiency in Microsoft Word and Excel
Travel industry experience preferred
By applying to this ad, you automatically consent to Grand Circle processing your data as part of the recruitment process. The data collected during recruitment is handled in accordance with the Grand Circl
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