TENDER & CUSTOMER OPERATIONS MANAGER
Pubblicato il 09-10-2026 - Pharma Point in Milano
Overview In this role you will manage end-to-end tender processes for public and hospital procurement in Italy, while handling select customer service and commercial operations to support Cytokinetics' growth. You will work with cross-functional teams to ensure timely, compliant tender submissions and accurate pricing/contract data, serving as the operational liaison for customers, distributors and internal stakeholders. You'll balance strategic tender management with day-to-day execution in a dynamic environment.
This is an opportunity to influence pricing, contracting, and tender outcomes at scale within the Italian pharma market.
Responsabilità
- Manage end-to-end tender process for public and hospital procurement opportunities
- Monitor national, regional and local tender publications to identify opportunities
- Coordinate preparation, review and submission of tender documentation within deadlines
- Liaise with external tender agencies and procurement platforms
- Support alignment on pricing, commercial terms and tender strategy
- Maintain tender trackers and report opportunities, submissions, awards and expirations
- Monitor tender outcomes and communicate results to stakeholders
- Support forecasting and business planning via tender pipeline analysis
- Ensure compliance with procedures, regulations and industry requirements
- Provide legal guidance on tender-related matters, including contractual clauses and risk assessment
- Maintain pricing databases and commercial conditions
- Support contract creation, amendments, renewals and documentation management
- Update SAP with approved pricing and contract information
- Maintain records of awarded tenders and customer agreements
- Support commercial and market access with operational analyses and reporting
- Act as point of contact for customers, wholesalers, distributors, hospitals and procurement offices
- Coordinate internally to resolve inquiries on product availability, deliveries, contracts, pricing and tender execution
- Monitor order fulfilment and support issue resolution with Supply Chain and logistics
- Manage administrative documentation required by customers and authorities
- Maintain customer master data and relevant commercial information
- Support onboarding of new customers and distributors
- Work with Market Access, Commercial, Supply Chain, Quality, Medical Affairs and external partners
- Support audits and compliance reviews; contribute to continuous improvement and systems/tools implementation
Requisiti fondamentali
- University degree in Economics, Business Administration, Life Sciences, Pharmacy or related disciplines (education level not explicitly fixed)
- Minimum 3–5 years of experience in public tenders
- Preferred experience in commercial operations and customer service in pharma/healthcare
- Good understanding of Italian healthcare and public procurement environment
- Experience managing tender documentation and administrative requirements
- Familiarity with ERP systems, preferably SAP, and Microsoft Office applications
- Strong organisational and analytical skills
- Excellent attention to detail and compliance mindset
- Fluent Italian and professional English
- Organisational and analytical skills
- Attention to detail
- Compliance mindset
- SAP
- Microsoft Office
- ERP systems