Service Manager

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8bmtb5

Questa posizione è in Leonardo Il processo di selezione sarà interamente gestito Leonardo. -- # : Leonardo is an international industrial group, among the main global realities in Aerospace, Defense and Security, which creates multi-domain technological capabilities in Helicopters, Aircraft, Aerostructures, Electronics, Cyber Security and Space. With over 60,000 employees worldwide, the company has a solid industrial presence in Italy, the United Kingdom, Poland, the United States, and operates in 150 countries also through subsidiaries, joint ventures and shareholdings. A protagonist of the main strategic programs at a global level, it is a technological and industrial partner of Governments, Defense Administrations, Institutions and companies.

Within the Automation business area, we are looking for a Service Manager for our Genoa office. As IPT Leader of the assistance and maintenance contract, the Service Manager:

is involved in the commercial initiative, contributing to analyzing the sustainability of commitments and evaluating the level of risk of the service contract already at the proposal stage,

interfaces with the end customer for the management of contractual warranty and post-warranty commitments, in close coordination with other company functions involved (proposal & sales, supply project manager, after-sales assistance),

defines and keeps updated the program of the project/service initiative assigned to him/her,

takes charge and administers the budget of the initiative throughout the life cycle of the contract,

negotiates commitments and plans resources together with the contacts of the technical functions involved,

monitors the progress and measures the quality of the results of the individual work packages assigned, in close coordination with the technical contacts, also activating sub-supplies of externalized products/services where necessary for the completion of the initiative,

periodically reports to the operational planning function the main progress data of the contract,



updating the forecast to completion and highlighting possible emerging critical issues,

interfaces with accounting, providing timely evidence of the data necessary for the issuance and progress of invoices according to company and contractual provisions. Educational Qualification Bachelor's or Master's degree in Mechanical, Electrical or Electronic Engineering Required experience level:

Junior: 1 to 3 years of experience

Expert: 3 to 5 years of experience Technical/IT skills:

Project management / coordination of working groups

Experience in maintenance engineering / spare parts logistics

Economic management of supply and/or maintenance contracts

Management of the contractual relationship with the end customer

Familiarity with working in multicultural and multilingual environments

Leadership skills

Negotiation skills

Project management (Gantt, OBS/WBS, progress reports, estimates/actuals)

Service management (SLA management, KPIs, premio/malus and penalties for maintenance services)

FMECA / RAMS analysis

Management of spare parts lists, warehouse management logic (stock levels, reorder lots, procurement lead time, etc.)

OEE analysis and continuous improvement

Customer satisfaction measurement (CSAT, NPS, CES, ...)

Knowledge of IT environments (operating systems, etc.)

MS Office applications (Word-Excel-Powerpoint) Behavioral skills:

Leadership

Excellent communication skills, both written and verbal

Familiarity with working in multicultural and multilingual environments Language knowledge

French (advanced level)

English (advanced level) Other: Availability to travel abroad to plant sites and/or customers,



approximately 20/30% of the time Involvement, enhancement of skills, care for the well-being and safety of people are the cornerstones of our corporate culture. We are committed every day to fostering an inclusive and stimulating work environment, actively promoting the principles of inclusion, equity and valuing diversity. What we offer?

Our collective labor agreement of reference is the CCNL for Private Metalworking Industry and Plant Installation;

Working methods: On-site;

Contract category: Employee;

Contract type: Permanent;

Thirteenth month's salary;

Bonuses linked to Business results;

Welfare vouchers worth 250 euros annually;

Opportunities for continuous training and updating of professional skills and soft skills;

- Well-being: we prioritize the economic, physical, social and psychological well-being of our people, offering multiple solutions close to their needs The company reserves the right to make evaluations regarding the classification level and the economic proposal, based on objective criteria emerged during the selection process and in coherence with the seniority of the identified candidate and the position, in compliance with the principles of fairness, transparency and equal opportunities provided for by current legislation. We look forward to your application! Send us your CV within three weeks of the job advertisement opening. How does the selection process work? Following the collection of applications, the CVs most in line with the required requirements are evaluated and identified.

Selected candidates undergo an introductory interview with the Human Resources team, motivational and aptitude-based, followed by a technical in-depth interview with the Business.

At the end of the process, the person receives feedback, both in case of a positive and negative outcome Seniority: Junior Primary Location: IT - Genova - Puccini Contract Type: Permanent Total Base Pay Range: 33.000 - 45.000 Hybrid Working: Ibrido --

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8bmtb5