Senior Media Intelligence Analyst

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Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack's AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR's impact on business outcomes.

By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently. Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do. We're looking for a collaborative, detail-oriented Senior Media Intelligence Analyst to support the delivery of high-quality Media Intelligence services to Muck Rack clients.

As a Senior Media Intelligence Analyst, you'll combine editorial judgment, media analysis, quality assurance, and operational ownership to deliver curated coverage reports, newsletters, executive digests, and other Media Intelligence services. You'll play an important human-in-the-loop role within AI-supported and automated workflows, reviewing and refining outputs to ensure they meet client requirements and Muck Rack's quality standards. You'll work closely with Customer Service, Sales, MI Solutions, Service Automation, and Information Technology teams to respond to client needs, resolve issues, and continuously improve the quality and reliability of our services.

What You'll Do Own the day-to-day delivery and quality of AI-supported Media Intelligence services, including curated coverage reports, curated newsletters, executive digests, and other client deliverables Review, validate, and refine AI-generated outputs to ensure accuracy, relevance, editorial quality, and alignment with client requirements Perform hands-on editorial and analytical work, including summarizing media coverage, tagging and categorizing content, selecting relevant articles, and grouping related stories Manage assigned services against established briefs, quality standards, and deadlines, proactively identifying and escalating risks that could affect delivery Partner with Customer Service to implement client requests and changes to ongoing Media Intelligence services Collaborate with Service Automation and Information Technology teams to troubleshoot issues, identify root causes, and support service and workflow improvements Use internal systems to document issues, elevate unresolved requests,



and follow through with relevant teams until resolution Contribute to individual and team performance goals while helping maintain consistent quality across Media Intelligence services To Be Set Up for Success in This Role, You'll Need to Have 4+ years of relevant experience in media monitoring, media intelligence, media analysis, editorial operations, or a related field Hands-on experience reviewing and validating media content, including summarization, content selection, categorization, tagging, or digest creation Strong editorial judgment and writing skills, with the ability to turn complex media coverage into concise, accurate, and useful summaries Experience independently managing recurring client deliverables or services, including requirements, deadlines, quality standards, and competing priorities Excellent written and spoken English, with the ability to communicate clearly with teammates and cross-functional partners Comfort working with automated and AI-supported workflows while applying strong human judgment and quality standards If Any of the Below Also Describe You, This Could Be an Exciting Opportunity You have experience with AI-supported editorial, media monitoring, content analysis, or quality-assurance workflows You have experience analyzing media coverage across multiple markets, geographies, or languages You have worked in a client-facing or service-delivery environment where accuracy, consistency, and timely delivery are critical You have experience working across multiple teams to resolve operational or content-quality issues You're interested in how AI and automation can improve media intelligence workflows while maintaining strong editorial standards Communicate clearly and collaborate effectively across teams and functions Are comfortable working in an evolving environment where technology, automation, and human judgment work together Proactively incorporates AI tools into day-to-day work to improve productivity and accelerate delivery Travel & Team Engagement Expectations This role requires up to 10% travel for team collaboration, customer engagements, and company events. As part of our commitment to building strong connections across our fully distributed team, attendance at our annual company offsite (typically held in Mexico) is expected. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company.

We recognize that the person we hire may be less experienced (or more senior) than this as posted.





Remote

Work, Forever Fully distributed team with a permanent remote setup Home office stipend, phone and internet reimbursement, coworking membership Virtual and in-person team bonding (lunches, events, competitions) Competitive geo-neutral pay in the U.Annual reviews to ensure equity and market alignment Standardized premio or commission structure Equity opportunities Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents 24/7 Virtual Care and Employee Assistance Program Employer-funded HSA contributions and other pre-tax benefits Time Off & Family Benefits 4+ weeks of PTO, plus paid sick and mental health days 13 paid holidays with the option to swap for personal days Up to 16 weeks of fully paid parental leave Bi-annual performance reviews, team workshops, and leadership training Unlimited access to Coursera and O'Reilly 2 additional PTO days annually for learning and development Inclusive, Customer-First Culture Commitment to equity and valuing diverse perspectives Agile, founder-led company focused on collaboration and innovation Trusted by 3,000+ companies worldwide Note: Benefits and compensation reflect offerings for U.based employees. Support is provided for employees in other locations, in compliance with local laws and regulations. While we are a fully distributed team, we do have limitations on where we can hire and maintain a list of acceptable working locations based on job function.

If we are unable to hire in your current location for the role for which you applied, you will be notified via email. While we enjoy many benefits as a permanently distributed and remote company, we cannot always support relocation or extended travel and have guidelines in place to ensure compliant work away from your designated permanent residence. For detailed information regarding our GDPR and/or CCPA compliance policies, including how we handle personal data and privacy rights, kindly refer to the email correspondence accompanying this application.

Any unsolicited resume sent to Muck Rack will be considered Muck Rack property, and Muck Rack will not pay a fee should it hire the subject of any unsolicited resume. Muck Rack considers applicants for all positions on the basis of merit, qualifications, and business needs, and without regard to race, color, national origin, religion, sex, age, disability, sexual orientation, gender identity, alienage or citizenship status, ancestry, marital status, genetic predisposition or carrier status, veteran status, familial status, status as a victim of domestic violence, or any other status or characteristic protected by applicable federal, state, or local law. com' email address. If you are contacted by anyone from a different domain who claims to be from Muck Rack, please forward the communication to legal@muckrack.

Vedi l’offerta su Go Lavoro: golavoro.it/annuncio-lavoro/8bmy7i