Floor Manager
Pubblicato il 09-10-2026 - Golden Goose in Roma
Golden Goose is a journey of love and authenticity, leading you to embrace your true self, where tradition and innovation merge into timeless, one-of-a-kind creations.
DESCRIPTION
We are looking for a passionate talent to build our customer experience.
The candidate will join the store team located in Venice.
The position will report directly to the Store Manager.
MISSION
The Floor Manager supports the management team in organizing, planning, and implementing strategies to achieve sales goals. They provide excellent customer service by assisting customers, addressing questions, and resolving any issues. The Floor Manager also helps monitor sales performance and assists with team training when needed.
Essential duties and responsibilities
Collaborate closely with the Management to achieve sales objectives by implementing sales strategies and monitoring main sales KPI’s
Support the Management in guiding the team in order to achieve commercial targets, granting customer satisfaction and the respect of the qualitative standard
Actively participate in the sales process and in customer interaction by providing detailed product information, suggesting complementary items, and implementing up-selling and cross-selling strategies
Support the team in providing customer insight about pricing and timing of all store services available
Enhance customer satisfaction and ensure strong customer relationships are built, through constant follow up with the team, by listening customer feedback, and building personalized customer experiences
Build relationships with our community and act as a Brand Ambassador and as an example for the team by engaging in customer interactions
Ensure a high level of customer satisfaction, driving database development, and ensuring that customers are properly registered on the Golden App for effective customer segmentation and profiling
Drive Omni channel sales in a fast-paced environment by utilizing all available tools and technology
Ensure that the te