09 ott - Milano
Euronext
Are you ready to shape the future of capital markets? We are looking for a Technical Account Manager Internship to join the Client Services & Membership team.
The EMS Client Services & Membership department is at the heart of Euronext’s operational excellence, ensuring the highest standards of customer relationship management, support and membership processes. The team acts as the main point of contact for clients on operational matters, providing efficient incident management, onboarding support and continuous process improvement. By collaborating closely with internal and external stakeholders, EMS Client Services & Membership ensures that clients receive timely, high-quality support and that their needs are addressed with a strong focus on service delivery and satisfaction. The Technical Account Management team provides specialist business support and management advice to customers, ensuring high satisfaction with a consultancy approach.
The position will be based in Italy, and start in November, for at least 6 months.
Reimbursement 800 euro + buoni pasto.
You will primarily be responsible for:
• Supporting the delivery of client consultancy and knowledge, helping to manage relationships and interact with customers
• Collaborating in the management of client communications, assisting with trainings and demos, and helping to describe and train customers on technology products and services
• Interacting with other divisions, departments and teams to ensure customer satisfaction and the completion of assigned tasks
• Participating in projects, ensuring activities under the team’s responsibility are controlled and completed on time and to a high standard
• Assisting in ensuring client readiness for new services or changes to existing ones
• Supporting the analysis and implementation of new customer and business requirements
Your profile:
• Currently studying or recently graduated in Engineering, Information Technology, Economics, Finance or Business Administ
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